Support & contact
Last updated August 7, 2026 · Footings is in active beta
Footings is in beta and support is answered by the people who build it. Send a message below — include your sign-in email and, if it's a problem, what you did and what you expected.
Account deletion
Deletion requests are verified, never taken on faith — anyone can type an email address into a form, so the form alone never triggers deletion.
- Your own account: ask in the form using the email you sign in with. We reply to that sign-in address and act only on your confirmation from it. Deleting a team member's own account does not touch the company's records.
- An entire company (all records, books and stored documents): only the company's owner can request this. We confirm by reply to the owner's sign-in address, remind you to export first (Reports → Export — deletion is permanent), and delete the company's database records and stored files within 30 days of the confirmed request.
Response times
Beta support is best-effort, usually within one to two business days, Pacific time.
If the form does not work
The form above is the fastest route, but it should never be the only one — a contact form that fails silently leaves you with no way to reach us and no way to exercise the deletion right described above. You can always reach us by email:
Write and say what you need. A deletion request made this way is verified the same way: we reply to the account's sign-in address and act only on your confirmation from it.